Shelly BMW
| Phone Number: | 800-696-3926 |
| Fax Number: | 714-249-2188 |
| Email: | |
| Hours: | New Car Sales - 800-696-3926 Pre-Owned Sales - 888-247-3890 Mon-Fri: 9:00AM - 9:00PM Sat: 9:00AM - 9:00PM Sun: 10:00AM - 8:00PM Schedule Service - 800-577-6067 Service Department - 888-270-6271 Mon-Fri: 7:00AM - 7:00PM Sat: 8:00AM - 5:00PM Sun: |
| Specialties: | Auto Body, Auto Repair, Car Dealer, Glass, Mufflers and Exhaust, Tires and Wheels, Transmission |
| Website: | http://www.shellybmw.com |
| Address: |
6750 Auto Center Drive Buena Park, CA 90621 |
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Our Reviews
Leo reviewed on 07/18/13
Overall Score 3.7
Fair Price: 3
Quality of Work: 4
Customer Service: 4
Rony reviewed on 07/11/13
Overall Score 4.7
Fair Price: 5
Quality of Work: 4
Customer Service: 5
Very good service at time of arrival. Also friendly voice over the phone. I changed my appointment 3 times today without any problems.
Rony reviewed on 07/11/13
Overall Score 4.7
Fair Price: 5
Quality of Work: 4
Customer Service: 5
Very good service at time of arrival. Also friendly voice over the phone. I changed my appointment 3 times today without any problems.
Patrick reviewed on 07/03/13
Overall Score 4.3
Fair Price: 4
Quality of Work: 5
Customer Service: 4
Car cigar jack issue has been fixed with great quality od work. Even though manager wasn't so nice, I'm satisfied with the work done to fix the issue.
Von reviewed on 06/28/13
Overall Score 2.3
Fair Price: 3
Quality of Work: 3
Customer Service: 1
They lack it no one called when car was finished. No one returned my phone calls regarding my car and no offer of.a loaner car was made.
Response from: Frank (Shop Contact) on 07/23/13
We regret to hear that you had a negative experience with us during your recent visit. We would love the opportunity to learn more about what happened. Please contact our general manager at 800-577-6067 at your earliest convenience.
Van reviewed on 06/28/13
Overall Score 2.7
Fair Price: 3
Quality of Work: 4
Customer Service: 1
The service department lacks customer service. They did not call me when my car was ready and it was not completed when promised. The service advisor did not return any of my phone calls and that is why I feel they have poor customer service
Response from: Frank (Shop Contact) on 07/23/13
We regret to hear that you had a negative experience with us during your recent visit. We would love the opportunity to learn more about what happened. Please contact our general manager at 800-577-6067 at your earliest convenience.
This was my first time taking my new BMW 328i here. I was having problem with the "low tire" warning. I made an appointment online, so the check-in process was pretty easy when I arrived. At first glance, the place seems clean and friendly. They have a n... Read More